Privacy Policy

CALLA Global Matchmaking Concierge
(“CALLA”, “we”, “our”, or “us”) respects the privacy of our clients and is committed to protecting personal information in accordance with applicable laws and regulations.

This Privacy Policy explains how we collect, use, manage, and protect personal information provided by users of our services.

1.Definition of Personal Information

“Personal Information” refers to information that can identify a specific individual, including but not limited to:

・Name
・Address
・Telephone number
・Email address
・Photographs
・Other information that can identify an individual

2.Sensitive Personal Information

As a general principle, CALLA does not collect or handle sensitive personal information, including:

・Beliefs, ideology, or religion
・Race or ethnicity
・Criminal history
・Medical or health-related information
・Registered domicile information

unless explicit consent is provided by the individual.

3.Collection of Personal Information

We collect personal information when:

・Clients submit application forms and profile information
・Identification documents are provided for verification purposes
・Photos and profile materials are submitted for matchmaking use

Photos may be excluded from publication upon request.

4.Use of Personal Information

Personal information is used for the following purposes:

・Matchmaking and introduction services
・Communication between potential partners through CALLA staff
・Providing and improving our services
・Ensuring safe and appropriate matchmaking operations

Certain information may be viewed by other prospective members within a controlled and confidential environment.

5.Disclosure to Third Parties

CALLA does not disclose personal information to third parties without prior consent, except in the following cases:

・When required by law
・When necessary to protect the rights, safety, or interests of CALLA or its clients

6.Management and Security

We take appropriate security measures to prevent unauthorized access, loss, misuse, or alteration of personal information.
Personal information is managed responsibly under this Privacy Policy.

7.Communications

CALLA may send service-related communications, including informational or promotional messages.
Clients may opt out of promotional communications at any time.
However, essential service-related communications cannot be declined.

8.Changes to This Privacy Policy

CALLA may revise this Privacy Policy as necessary.
Any changes will become effective once published on our website.

9.Contact Information

For inquiries regarding personal information or this Privacy Policy, please contact:

CALLA Global Matchmaking Concierge
Personal Information Management Officer: Tomomi Nakagawa